Refund policy

Return & Refund Policy

30-Day Return Window:

You have 30 days after receiving your item to request a return.

Eligibility Requirements:

  • Item must be unused, unworn, with original tags attached, and in its original packaging.

  • Proof of purchase (order number or receipt) is required for all returns.

How to Initiate a Return

  1. Mandatory First Step:

    ➤ Email us at jerryxu0812@gmail.com

    ➤ Include your order number + reason for return

  2. DO NOT SHIP BEFORE APPROVAL:

    ➤ Unauthorized returns sent without our authorization will be refused.

Return Addresses by Region

For US Customers:

Return to:

Alex JH 70943

11799 Jersey Blvd

Rancho Cucamonga, CA 91730

Phone: +1 (909) 605-3687

For International Customers (Outside US):

Return to:

Jerry Xu

Room 6137, Building 5, No. 20 Qiangkang Road

Jiangbei New District, Nanjing

Jiangsu Province, China

Phone: +86 152 6146 0538

Post-Approval Return Process

  1. You’ll receive a prepaid return shipping label and instructions via email upon approval.

  2. Securely repackage the item using all original packaging materials.

  3. Drop off at the specified carrier location (details in approval email).

Refund Timeline:

  • Refunds issued within 10 business days after we inspect the returned item.

  • Allow 2-3 business days for funds to reflect in your account (depends on your bank).

Core Policy Details

Damaged/Defective Items or Wrong Shipments:

➤ Contact us with photo/video evidence within 48 hours of delivery.

➤ We’ll provide a return label and process full refund upon verification.

Exchanges:

➤ Return the original item first.

➤ Once return is accepted, place a new order for the replacement item.

EU Customers’ Special Rights:

➤ You may cancel orders for any reason within 14 days under the EU cooling-off period.

➤ Standard return conditions (unused, original packaging) still apply.

Refund Delays:

➤ If refund doesn’t reflect in 10 business days after approval confirmation,

➤ Immediately email jerryxu0812@gmail.comwith subject “REFUND DELAY - [Order Number]”.

Critical Reminders

⚠️ ALWAYS obtain a Return Merchandise Authorization (RMA) number before shipping.

⚠️ Packages without RMA# will be rejected by our warehouse.

⚠️ International customers: Retain your shipping tracking number.

Global Support

Dedicated Returns Email:

jerryxu0812@gmail.com

Response Time: 24-48 business hours (excluding weekends/holidays)

Updated: July 16, 2025 | Terms subject to change with prior notice